Returns & Exchanges
At King Palm, we stand behind the quality of our natural leaf products and accessories. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship the Items
Drop off your package at any authorized carrier location using the prepaid shipping label provided by our customer service team.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing