Frequently Asked Questions
Everything you need to know about your King Palm experience.
How long does shipping usually take?
Standard shipping within the United States typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are King Palm products natural?
Yes, our leaf wraps are handcrafted from 100% natural Cordia tree leaves. They are sustainable, biodegradable, and free from toxic chemicals, glue, and added nicotine.
How should I store my wraps to keep them fresh?
To ensure maximum freshness, we recommend storing your wraps in a cool, dark place. Each pack comes with a humidity control packet; keep the pouch sealed when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payments like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.